Cookie Policy
1. What are cookies?
Cookies are small text files placed on your device when you visit a website or use an application. They allow the Service to recognise your device and remember information about your visit or session. Similar technologies include pixels, web beacons and local storage.
This Cookie Policy applies to cookies and similar technologies used by AskAlfred on its website (askalfred.be) and, where applicable, within the mobile application.
2. Categories of cookies we use
2.1 Strictly necessary cookies
These cookies are essential for the operation of the Service. They enable core functions such as authentication, security and session management. They do not require your consent and cannot be disabled.
2.2 Analytical / performance cookies
These cookies allow us to understand how users interact with the Service, which pages are most visited and where errors occur. The information collected is aggregated and anonymised. We use these cookies only with your prior consent.
2.3 Functional cookies
These cookies remember your preferences (e.g., language, display settings) to provide a personalised experience. We use these cookies only with your prior consent.
2.4 Marketing / tracking cookies
These cookies are used to track your browsing activity across websites and to serve targeted advertising. We currently do not use marketing cookies in our Service. If we introduce them in the future, we will update this Policy and seek your explicit consent.
3. Cookie overview
| Category | Purpose | Legal basis | Retention |
|---|---|---|---|
| Strictly necessary | Authentication, session management, security | Legitimate interest / contract performance | Session / up to 1 year |
| Analytical | Usage statistics, error tracking | Consent | Up to 13 months |
| Functional | Language and display preferences | Consent | Up to 12 months |
| Marketing | Not currently used | N/A | N/A |
4. How to manage cookies
When you first access the Service, where required by law, we will present you with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or manage your preferences by category.
You may also manage cookies at any time through your browser settings. Most browsers allow you to:
- view and delete existing cookies;
- block cookies from being set;
- receive a notification when a new cookie is being set.
Please note that disabling certain cookies may affect the functionality of the Service. Links to cookie management instructions for common browsers:
For mobile apps, cookie-equivalent technologies (such as device identifiers) can typically be managed through your device’s privacy settings.
5. Third-party cookies
Our Service may contain links or embeds from third-party platforms (TikTok, Instagram, YouTube, Booking.com, etc.). These platforms may set their own cookies when you interact with embedded content or follow links. AskAlfred has no control over these third-party cookies. We recommend that you review the cookie and privacy policies of those platforms directly.
6. Contact
For any questions about this Cookie Policy or to exercise your consent choices, please contact:
AskAlfred BV/SRL
Generaal Lemanlaan 67, 8310 Bruges, Belgium
Email: info@askalfred.be
Website: askalfred.be